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BBB Issues Alert on Engine Shopper, LLC 

Posted by Shelley Nelson on June 4, 2015 in Uncategorized |

 

 Cudahy-based online used auto parts dealer
has racked up hundreds of complaints nationwide

Milwaukee, Wis. – The Better Business Bureau Serving Wisconsin (BBB) is issuing an alert about Engine Shopper, LLC, a Cudahy-based online used auto parts business.Engine Shopper, LLC, which also uses or has used the names SW Transmissions, SW Engines, Southwest Engines, Engine and Transmission World LLC, ETW, Got Engines, and Quality Used Transmissions has generated hundreds of BBB complaints nationwide.

Customers have filed nearly 400 complaints against the company within the BBB’s current, three year reporting period. Complaints have been received from 46 states and Canada with most complaints coming from CA, TX, OH, VA, and NC. Three complainants are from Wisconsin.

The company has responded to nearly all of the complaints, but has failed to resolve the underlying cause and pattern of complaints. The BBB continues to process new complaints on a weekly basis.

Engine Shopper, LLC has an “F” grade with BBB, the lowest possible.

Complaints concern product quality issues, delay in shipment and delivery of goods, refund and exchange issues, and advertising and selling practices. Consumers report receiving the wrong product, and products that are dirty, damaged, and faulty. They also report difficulty in reaching the company and difficulty obtaining refunds.

The BBB Serving Wisconsin issued an alert on this company in April, 2011.

Engine Shopper, LLC is located in Cudahy, Wisconsin but also claims to operate out of several other states.

For example, the company lists an address for SW Transmissions at 1033 Corporate Square Drive, Creve Coeur, Missouri. However, managers at the office building told the BBB Serving St. Louis that SW Transmissions has never had offices there.

Engine Shopper, LLC, appears to be tied to other similar companies in Michigan, Kansas, Oklahoma, Alabama, and Missouri.  They include Quality Used Transmission or Quality Used Transmissions in Grand Rapids, MI; Quality Used Engines in Leawood, KS; Southwest Engines or SW Engines in Tulsa, OK; SW Engines in Mobile, AL; and SW Transmissions or Southwest Transmissions in St. Louis, MO.

“Before you invest thousands of dollars with an online business, do your research,” said Ran Hoth, BBB president and CEO. “BBB Business Reviews are free and contain information including complaint detail and customer reviews that can give you a clear idea of who you are dealing with and help you make a good business decision.”

Matthew C. of AK received the wrong engine and says, “I purchased an engine in October, 2014 and it wasn’t delivered until December, 2014. The engine I received required $686 of reconfiguration and modification to make it fit my van. When I contacted the company to inform them of their error, (they) were unwilling to discuss the matter and was, in fact, very combative. I have attempted to contact them via email and phone…they appear to be avoiding me. I have done an Internet search on their business reputation. Shocking that they are still in business.”

Geoffrey S. of MD says, “I bought a used engine for my 2006 Subaru Forester that was advertised to have 40,485 miles. The engine was installed by my mechanic and he gave me the VIN number for the engine. I looked it up and was shocked to discover the engine was from a 2007 Subaru Forester with 163,523 miles.”

Brian Y. of IA received the wrong engine. He states, “I talked to an individual today who told me if I send the engine back I would have to pay shipping and handling both ways and a 25% restocking fee-for their mistake. I paid good money and was expecting the engine I paid for.”

Despite numerous attempts to obtain answers to questions from the business, BBB has been unable to obtain a response. BBB contacted the business two weeks ago requesting it respond to several questions involving its operations and complaint activity. The business referred the questions to its attorney. The attorney said he emailed responses to the BBB, however, to date, the BBB has not received them.

BBB offers the following tips when buying merchandise online:

  • Research the business and owners carefully before paying any fees. Check the company’s BBB Business Review at BBB.org or by calling 414-847-6000.
  • Ask for references and contact them.
  • Read all terms and conditions carefully before completing a purchase. Make sure to read and understand all warranty information. Know your options in the event you receive an item that was not as advertised.
  • Pay by credit card whenever possible in case you need to dispute the purchase.

If consumers have a complaint against this company, they are advised to file a complaint with the BBB Serving Wisconsin and file a dispute with their credit card company.

For an online version of the story click here

For more information or further inquiries, contact the Wisconsin BBB at www.bbb.org/wisconsin or 414-847-6000 (metro Milwaukee), 920-734-4352 (Appleton), 608-268-2221 (Madison) or 1-800-273-1002 (elsewhere in Wisconsin). Consumers also can find more information about how to protect themselves from scams by following the Wisconsin BBB on TwitterFacebook and You Tube.

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Identity Theft a Growing Threat

Posted by Shelley Nelson on March 10, 2015 in Uncategorized |

  Identity thieves are constantly on the prowl for your personal information. As part of National Consumer Protection Week, Better Business Bureau of Minnesota and North Dakota ® (BBB) and the Minnesota Department of Commerce are offering advice for protecting yourself and steps you can take if your ID is compromised. Identity theft can happen […]

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BBB offers tips on shopping online safely

Posted by Shelley Nelson on March 5, 2015 in Uncategorized |

Websites such as craigslist continue to be a top resource for people looking to buy and sell used – and unused – merchandise or household goods. While most transactions are successful and bargains can be found, Better Business Bureau of Minnesota and North Dakota (BBB) reminds people it’s important to exercise caution and take steps […]

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Why you should care about consumer protection week

Posted by Shelley Nelson on March 2, 2015 in Uncategorized |

 In the aftermath of the recent, unprecedented data breach at Anthem Insurance, The Better Business Bureau Serving Wisconsin says that this National Consumer Protection Week (NCPW) takes on a new sense of urgency for all consumers and businesses. NCPW is a coordinated campaign which began yesterday and will run through Saturday.  This year’s theme for […]

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Ransomware viruses continue to lock up computers; smartphones also targeted

Posted by Shelley Nelson on February 27, 2015 in Uncategorized |

Burnsville, Minnesota – Feb. 26 – Aggressive computer viruses continue to make the rounds, causing unlucky computer users to see messages which threaten people with fines or prison unless they pay up. These viruses encrypt – lock up – files on affected computers, holding them hostage, hence its name: ransomware. These viruses are spread through […]

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Enter online relationships with eyes wide open

Posted by Shelley Nelson on February 13, 2015 in Uncategorized |

MADISON – Love may be blind but if your Valentine’s Day plans include looking for love online, the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) reminds you to keep your eyes open for scammers who are ready to take advantage of you-and your money. People using online dating services or social media to […]

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Don’t be fooled by romance scams

Posted by Shelley Nelson on February 12, 2015 in Uncategorized |

With Valentine’s Day just around the corner, Better Business Bureau of Minnesota and North Dakota® (BBB) advises people looking to start new relationships to watch out for romance scams. This is a scheme wherein unscrupulous individuals look to defraud people by pretending to be a love interest and playing on emotions for their own financial gain. […]

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BBB Shreds, Recycles Record Amount of Documents Helping Prevent Identity Theft

Posted by Shelley Nelson on February 11, 2015 in Uncategorized |

The year 2014 proved to be another busy year for the Better Business Bureau Serving Wisconsin and its education foundation.   The BBB reached millions of people and business owners through media alerts, media stories to warn against scams, social media, consumer and business newsletters, blogs, scam-stopper, tips on buying smarter, and educational events.   One such event […]

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BBB warns businesses not to click on questionnaire email

Posted by Shelley Nelson on February 10, 2015 in Uncategorized |

 Better Business Bureau is warning businesses not to click on an email that claims to be a “BBB SBQ” (standard business questionnaire). The email was sent out this morning to what is believed to be tens of thousands of businesses across the country. The email has a ZIP file attachment that links to a site that […]

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Scammers Already Sending Fake Anthem Emails

Posted by Shelley Nelson on February 9, 2015 in Uncategorized |

Milwaukee, Wis. – It never takes long for scammers to exploit the latest news. Just a day after the announcement that as many as 80 million customers of Anthem could be victims of a data breach, scammers are sending out emails that very convincingly spoof Anthem’s logo and corporate look. These emails are unrelated to the data […]

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